An internet outage at Ninoy Aquino International Airport (NAIA) Terminal 2 resulted in manual operations at check-in counters on Tuesday, leading to long lines and flight delays for hundreds of passengers.
AirAsia Philippines’ check-in system was affected by the outage, preventing it from connecting to the server since Tuesday, April 16, at 2 a.m., as confirmed by Manila International Airport Authority (MIAA) spokesman Chris Bendijo. The root cause was traced back to an issue with an internet service pole outside NAIA Terminal 3, belonging to AirAsia’s IT and telecommunications provider, SITA.
To manage the situation, MIAA provided assistance in queue management to ease congestion and ensure passenger comfort. Fortunately, AirAsia’s system has been restored, and operations have returned to normal. However, four flights experienced delays as a result of the disruption.
This incident follows similar connectivity problems experienced by some domestic flights of Philippine Airlines on Monday, April 15, according to PAL spokesperson Cielo Villaluna. Despite the delays encountered by both airlines, no flights were canceled.