Integrity, not just clinical skill, anchored the latest staff workshop held at the OFW Hospital, where management warned employees that quality treatment means little without honest conduct behind it.
The Public Service Values and Frontline Excellence workshop was run by the Migrant Workers Training Institute (MWTI), the training arm of the Department of Migrant Workers (DMW). Its stated purpose was to reshape how hospital personnel deal with patients day to day, anchoring every encounter in the dignity owed to overseas Filipino workers and the families who depend on them.
Dr. Servando Sergio DC. Simangan, the hospital’s medical chief, told staff that high-caliber care has to rest on a foundation of accountability. He instructed personnel to stay alert to irregularities in hospital operations and to report them, stressing that management would not tolerate institutional misconduct of any kind. Empathy, clear communication, and commitment, he said, are what hold up the hospital’s delivery of care.
The DMW frames the session as one piece of a wider push to raise the professional standards of its frontline services across the agency. The OFW Hospital, located in the City of San Fernando, Pampanga, is the government’s dedicated medical facility for the country’s migrant workforce.
Darwin Mañaloc, a Nurse II who serves as Co-Chair of the Committee on Anti-Red Tape (CART), closed the workshop by telling colleagues that they owe it to the public to stay “worthy of the service” placed in their hands.
