Mactan-Cebu International Airport has earned global recognition for the quality of its departure services, securing a spot among the top-performing airports in the latest Airport Service Quality (ASQ) Customer Experience Awards of Airports Council International (ACI) World.
In a statement released Thursday, operator Aboitiz InfraCapital (AIC) said the Cebu gateway was named one of the leading airports in the Asia-Pacific region under the 5–15 million passengers category, highlighting its performance in delivering a strong overall passenger experience at departures.
“This ASQ Customer Experience Award from ACI demonstrates the trust travellers place in Mactan-Cebu International Airport and reinforces its position as a top airport in the region for customer experience excellence,” AIC quoted Justin Erbacci, Director General of ACI World.
The airport plays a critical role outside Luzon, acting as a key transit hub for travelers bound for the Visayas and Mindanao. AIC noted that MCIA’s “Ceb Connects” transfer facility and its “Ceb+” network, which combines air and sea connections for tourists, form part of its strategy to streamline regional travel.
For airport authorities, the citation also underscores years of coordination between public and private stakeholders. Julius Neri Jr., General Manager and Chief Executive Officer of the Mactan-Cebu International Airport Authority (MCIAA), attributed the recognition to joint efforts in raising operational benchmarks.
“The award reflects the strong collaboration between the government and our private sector partners.”
“By continuously elevating our operational standards and setting new benchmarks for efficiency, we are proving our readiness to handle the growing demand for Cebu as a global destination,” Neri said.
MCIAA earlier introduced parallel runway operations, making MCIA the first airport in the Philippines to adopt the system — a development officials say has improved aircraft movement and boosted overall capacity.
The ASQ awards program evaluates airports worldwide based on passenger feedback. The 2025 awardees will be formally honored during the ACI World Airport Experience Summit scheduled from August 31 to September 4, 2026 in Istanbul, Türkiye.
Clark International Airport was also among Philippine gateways recognized by ACI, earning a place among six airports worldwide named “Best Airports at Arrivals” for 2025.
