The Department of Migrant Workers (DMW) has pledged to enhance government service delivery for overseas Filipino workers (OFWs) by accelerating digital transformation, following the overwhelming turnout at the Bagong Bayani ng Mundo – OFW Serbisyo Caravan held in Dubai on August 3, 2025.
Migrant Workers Secretary Hans Leo J. Cacdac acknowledged the logistical setbacks during the one-day event at Dubai World Trade Center, where thousands of OFWs lined up for vital government services. A total of 11,569 transactions were processed for 5,928 OFWs, but the demand clearly exceeded expectations.
“We apologize to those who were not served on that day. But rest assured, we will be back in more ways than one—we will sharpen our digitalization efforts,” Cacdac said. “Sa susunod na round, lalo na sa Dubai, we will have a hybrid part two, where processes are digitalized. And this will be the general trend for our future caravans.”
Cacdac reaffirmed the department’s commitment to more efficient, accessible, and responsive services, highlighting plans to combine online platforms with essential on-site support for OFWs abroad.
“While we pursue online solutions such as dataflow systems and partnerships with firms like VFS, we also recognize the indispensable role of in-person services, particularly for biometric-based processes like national ID registration and legal document issuance through the Public Attorney’s Office,” he explained.
Among the most sought-after services during the caravan were OWWA membership renewals, E-card issuance, PhilHealth and SSS contributions, Pag-IBIG savings inquiries, and PSA national registry documents.
The caravan is part of the Marcos administration’s One Country Team Approach, a coordinated effort among agencies to protect, empower, and serve OFWs more holistically.
