Southwest Airlines is rolling out a major policy shift that will affect plus-size travelers beginning January 27, the same day the carrier introduces assigned seating for the first time.
Under the new rule, passengers who need more than one seat will be required to buy the additional ticket in advance rather than requesting it for free at the airport, as was previously allowed. While Southwest says refunds are still possible, they are no longer guaranteed. The airline explained in a statement that the update is meant “to ensure space,” and that it has been reaching out to customers who have used the extra-seat option in the past.
If a traveler fails to purchase an extra seat ahead of time, they will be required to do so at the airport. In the event the flight is full, the passenger will be rebooked on a later flight. Refunds for extra seats will only be issued if the flight departs with unsold tickets in the same booking class, and claims must be made within 90 days.
The change comes as Southwest continues to overhaul its long-standing policies. Known for once allowing open seating and letting baggage fly free, the airline has been adjusting its offerings in response to financial pressures and calls from investors to increase revenue.
The decision has drawn criticism from plus-size advocates and loyal Southwest customers. Jason Vaughn, an Orlando-based travel agent and creator of Fat Travel Tested, said the move undermines comfort and inclusivity. “I think it’s going to make the flying experience worse for everybody,” he said, comparing the change to other brand missteps that alienated longtime supporters.
