Getting a taxi during rush hour in Dubai can often be a hassle. Long waits, limited availability, and increasing demand can make commuting frustrating, especially during peak hours. However, Hala, the e-hailing taxi service in Dubai, has introduced a new feature that allows you to book a taxi through WhatsApp, making the process faster and more convenient.
Hala, a joint venture between Dubai’s Roads and Transport Authority (RTA) and Careem, has launched this service to enhance the passenger experience. Hala CEO Khaled Nuseibeh stated, “WhatsApp allows us to reach a wider audience and engage with its large user base in the city.” This 24/7 service offers a simple way to hail a taxi, without needing to use any apps.
Here’s how you can book a taxi on WhatsApp in just a few steps:
Step-by-Step Guide to Book a Taxi on WhatsApp:
Start a Chat: Message ‘Hi’ to 800 HALATAXI (4252 8294). This will initiate the booking process with Hala’s automated chatbot.
Provide Location: The chatbot will ask for your current location to assign a nearby taxi.
Confirmation: You will receive a booking confirmation, including details about the driver (captain) and the estimated time of arrival.
Real-Time Updates: Once booked, you will receive real-time updates, including a live tracking link, so you can monitor the status of your taxi.
Share Journey: The tracking link can be shared with friends or family, allowing them to follow your journey for added safety and convenience.
Payment: When you reach your destination, you can pay by card or cash.
With 24,000 drivers and a fleet of 12,000 cars, Hala continues to innovate the way Dubai residents and visitors move around the city, offering both WhatsApp bookings and their traditional Careem app option.
