Starbucks announced a significant policy shift on Monday, ending its open-door approach and introducing a new code of conduct for all company-owned stores in North America. According to an AFP report, the updated rules require customers to make a purchase to use the restrooms or spend time in the stores, prioritizing paying patrons.
The code also prohibits discrimination, harassment, panhandling, smoking, vaping, drug use, and the consumption of outside alcohol. Violators may be asked to leave or, in extreme cases, face law enforcement involvement. Employees will receive training to ensure consistent enforcement.
The change comes after challenges stemming from the 2018 open-door policy, which was implemented following backlash over the arrest of two Black men in a Philadelphia store who were asked to leave for not making a purchase. While the initial policy aimed to foster inclusivity, it led to increased reports of disruptive behavior, prompting Starbucks to close 16 locations in 2022 over safety concerns.
Under new CEO Brian Niccol, the move is part of a broader effort to address operational issues and restore the welcoming atmosphere the coffee chain was once known for. Starbucks spokesperson Jaci Anderson emphasized that the updated guidelines aim to balance inclusivity with a safer, more enjoyable environment for customers and employees alike.
