Grab Philippines announced the completion of its investigation into the viral harassment complaint against one of its driver-partners. According to the company, “no conclusive evidence to support the allegations or indicate any malicious intent” was found after thoroughly reviewing the Audio Protect recording, the driver’s profile, and performance history.
The statement clarified that Grab had engaged with both the passenger’s family and the driver to address their concerns and share the investigation’s findings. “We deeply appreciate their willingness to engage constructively in resolving the matter,” the company said.
Following the investigation, the driver’s account has been reinstated, and Grab committed to compensating him for lost earnings during the suspension period, in accordance with their policy.
Grab emphasized its commitment to fairness and user safety, stating, “We understand the challenges faced by both passengers and driver-partners in such situations and remain committed to ensuring fairness and understanding.”
The company encouraged all users to utilize in-app reporting tools and the Help Center for swift resolution of issues. “Incidents like this remind us of the responsibility we have to ensure safety, build trust, and create a respectful environment for all our users,” the statement read.
