Etihad Airways has introduced a new automated chat service designed to help travelers easily find the necessary visa, ticket, and document requirements for their trips. This tool is accessible through Etihad’s website under the ‘Get In Touch’ section of the Help page, where travelers can select ‘Travel Guidelines and Transit Information.’
John Wright, Etihad’s Chief Operations and Guest Officer, highlighted the significance of this innovation, stating, “We know how important it is for our guests to feel assured that they have the right documents for their journey ahead of travel.” He added, “This online feature is fed automatically by the very latest information supplied by IATA’s Timatic solution, which is the world leader in providing real-time information on travel document requirements.”
The implementation of this feature is aimed at reducing the time passengers spend searching for accurate travel documentation information online or through customer service.
Frederic Leger, IATA’s Senior Vice President Products and Services, commended the new feature, noting, “Etihad’s initiative to provide visa information via chatbot opens a further channel for passengers to check their travel requirements and supports the automation of the travel experience.” He added that IATA is proud to support this initiative with its Timatic AutoCheck system.
