Dubai’s Roads and Transport Authority (RTA) has launched 32 state-of-the-art smart kiosks, designed to streamline various services for the public, including vehicle registration renewal and parking fee payment.
The kiosks, which are operational 24/7, offer 28 distinct digital services encompassing vehicle licensing, drivers, parking, and revenue management services, among others.
Users can also recharge their nol cards conveniently. The machines provide multiple payment alternatives such as cash, credit card, and NFC technology accessible through smartphones.
A key feature of these modern structures is their user-friendly interface, which includes a large interactive screen equipped with a fingerprint sensor and a manual keypad for payment details entry.
Additionally, the units facilitate transactions through credit, debit, or Emirates ID card insertion and NFC tapping.
To reach a broader segment of the community, the kiosks have been installed at 21 pivotal locations, including the RTA main building, customer happiness centres, and main service provider centres throughout Dubai.
The deployment of these kiosks echoes the RTA’s commitment to harnessing cutting-edge technology to enhance customer satisfaction, aligning with the Hamdan bin Mohammed Smart Government Programme’s objectives to refine governmental services.
“The initiative underscores our commitment to implementing the directives of the Dubai government to leverage technology in elevating the customer experience and fostering happiness,” an RTA representative mentioned.
Moreover, these kiosks are integrated with an intelligent performance monitoring feature that ensures continuous service development by overseeing the functioning of the kiosks in real-time.
The project, initiated in 2021, forms part of a broader strategy to enhance the digital interface of governmental services, promising a more fluid and improved customer experience.
The RTA noted a substantial increase in user satisfaction since the inception of the project, which saw the addition of eight new kiosks across six locations and the upgrade of 24 existing ones.