Losing personal belongings can be a stressful experience, but in Dubai, the process of reporting and recovering lost items is streamlined by the Dubai Police through various accessible methods. Whether it’s a phone, wallet, passport, or any other valuable item, residents and visitors can follow a structured procedure to improve their chances of retrieving their lost possessions.
One of the most efficient ways to report a lost item is through the Dubai Police mobile application. Available on both iOS and Android devices, the app provides a digital platform where individuals can file a report by selecting the ‘Lost Certificate’ service. Users need to provide essential details such as their Emirates ID or passport number, contact information, and a description of the lost item, along with details about where and when it was last seen. Upon submission, a transaction number is sent via SMS and email, allowing applicants to track the status of their report. Once processed, a lost item certificate is issued, which can be used for insurance claims or official documentation purposes. The fee for this service is AED 50, along with an additional AED 20 for knowledge and innovation fees. If the process is completed through a physical service center, an extra AED 100 is charged.
For those who prefer an in-person approach, Dubai Police offer alternative options such as Smart Police Stations (SPS) and traditional police stations. Smart Police Stations operate 24/7 and provide self-service kiosks where individuals can file reports without the need for human interaction. Traditional police stations, on the other hand, have officers available to assist with reporting lost items during their operating hours, typically from 7:30 am to 10:00 pm. Individuals can visit the nearest station and provide the necessary information to facilitate the recovery process.
Dubai Police also provide direct communication channels for those who require guidance on lost and found procedures. The non-emergency hotline 901 is available for inquiries, while individuals can also send an email to mail@dubaipolice.gov.ae for further assistance. Additionally, the official Dubai Police website contains detailed instructions on how to obtain a lost item certificate and the steps involved in reporting missing belongings.
With these multiple reporting avenues in place, Dubai Police have ensured that residents and visitors can efficiently navigate the process of recovering lost items.
