Kansai International Airport in Japan, serving Osaka and Kyoto, has built a flawless reputation for luggage handling, claiming it has never lost a bag since opening three decades ago. From suitcases to strollers, every piece of luggage is reportedly accounted for—a record the airport credits to diligent work routines rather than special training.
Handling over 3,000 bags daily, CKTS supervisor Tsuyoshi Habuta explained that staff follow straightforward practices, such as aligning suitcase handles for easy retrieval and hand-delivering fragile items like strollers and sports equipment directly to passengers. “We just follow processes and do what we need to do,” Habuta remarked.
Baggage typically reaches the carousel within 15 minutes of an aircraft’s arrival, a commitment to minimizing stress for travelers. Recognized as the World’s Best Airport for Baggage Delivery by SKYTRAX in April, Kansai’s achievement highlights the dedication of its staff, said co-CEO Benoit Rulleau, noting the airport’s advantage of fewer connecting passengers.
As Kansai prepares to expand capacity for the Osaka Expo 2025, it aims to accommodate up to 40 million passengers annually without compromising its exceptional record.
