Cebu Pacific announced that ongoing technical issues with the baggage handling system at Ninoy Aquino International Airport (NAIA) Terminal 3 have led to significant delays, with bags being processed manually. As of 1:15 p.m., a total of 821 bags were left behind.
In a statement, the airline assured passengers that they are actively addressing the situation. “We are working closely with the New NAIA Infrastructure Corp. (NNIC), which is also exerting every effort to resolve the technical challenges as quickly as possible and restore normal operations,” Cebu Pacific said.
To assist passengers, the airline has formed a dedicated team and offered two options: bags can either be delivered to passengers’ destinations or picked up at the airport. International travelers with onward destinations were also offered delivery services.
Cebu Pacific expressed understanding of the inconvenience caused and thanked passengers for their patience. “Our teams are doing everything in their power to expedite baggage deliveries and ensure all affected passengers are assisted promptly,” the airline said.
